“Everything we do is in service of our needs. When this one concept is applied to our view of others, we’ll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.” -Marshall Rosenberg
I like this quote. There’s all sorts of sappy things I could write here about it, but I’ll leave that to your own mind. What I want to say is; I realize the nurse at the latest doctor’s office is not my enemy. She is just servicing her personal need to cut corners. Unfortunately for her, her need conflicts with my need to receive healthcare in a timely manner. I try and be very understanding of the demands placed on nurses, but FOUR days is a long time to not call back a patient (who has called twice and you promised to call back by day 3) with so much as an, “The doctor needs more time” when the radiologist found something that needs investigated. This is the same nurse who tried to convince me the doctor didn’t order a test that she did indeed order. I calmly deal with frustrations related to my healthcare on a regular basis, but this particular nurse has been quite the challenge. So, after a week of this, I am left no choice but to
stalk her call daily until calling me back becomes a need of her own she has to meet — her need to get an annoying persistent patient off of her back. As we tango, I hope she realizes I am not her enemy, I am just trying to get my needs met. 🙂 Maybe I should leave this Marshall Rosenberg quote as my next message?